Refund Policy

Return requests

If you would like to request a return, refund, or order resolution, please contact our team before sending anything back. Include your order number, the email address used to place the order, and a short explanation of the issue so we can review your request and provide the next steps.

We aim to make the process clear and easy. Once a request is reviewed, we will let you know whether the item qualifies for a return, whether photos or additional information are needed, and where the package should be sent if a return is approved.

• Contact us within 30 days of your purchase date for eligible return requests.
• Wait for approval and return instructions before sending products back.
• Include your order number and supporting details so we can identify your request quickly.

Eligibility

We provide 30-day worry-free returns and refunds for eligible orders. To qualify, items should generally be unused, unopened, and returned in their original packaging unless the item arrived damaged, defective, or incorrect. For hygiene and product safety reasons, opened or used products may not be eligible for a standard change-of-mind return.

Refund eligibility may also depend on the condition of the returned item, whether the return request falls within the 30-day window, and whether proof of purchase can be confirmed. Original shipping charges may be excluded from the refund where permitted.

• Return requests should be initiated within 30 days of purchase.
• Items should be unused, unopened, and in original packaging when possible.
• Proof of purchase from HismileVIP may be required before a return is approved.
• We do not provide prepaid return shipping labels unless otherwise stated.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photos showing the issue and the packaging so our team can review the case and determine the appropriate resolution.

Depending on the situation, we may offer a replacement, store credit, partial refund, or full refund. Our goal is to resolve these cases as quickly and fairly as possible once the necessary information has been received.

• Take clear photos of the item, packaging, and shipping label if applicable.
• Contact support promptly after delivery so the issue can be reviewed quickly.
• Do not dispose of damaged items until our team has confirmed the next step.

Refund timing

If a refund is approved, it will be issued back to the original payment method used for the purchase. Once processed by our team, it may take additional business days for the refund to appear on your statement depending on your bank, card issuer, or payment provider.

Returned items may need to arrive at our warehouse and pass inspection before a refund is finalized. If tracking is available for your return shipment, please keep it for your records and share it with our team if requested.

• Approved refunds are sent to the original payment method.
• Financial institutions may require additional processing time before the refund appears.
• Warehouse inspection may be required before certain refunds are completed.

Contact

For refund-related questions, return approvals, or order issues, please contact returns@hismilevip.com.

To help us respond faster, please include your order number, the email used for purchase, and a short description of the issue in your message.